This site  The Web 

Wednesday, January 20, 2010

Disaster Recovery (DR) is not Major Incident Handling (MIH), but if MIH isn't nominal DR may be required 9:59 pm est 

Friday, January 15, 2010

Today is Sully Day...

Passengers Gather to Celebrate Anniversary of Hudson River Plane Landing

NEW YORK —  A year after 155 people lived through the water landing of an incapacitated US Airways flight in the middle of the frigid Hudson River, many of them gathered Friday to celebrate the anniversary of their unlikely survival.

A crowd of about 100 applauded as Capt. Chesley "Sully" Sullenberger, smiling and wearing his pilot's uniform, arrived for a breakfast. Rescuers were thanked at the event, which launched a day of activities
.

To truly understand what happened that day watch this video which captures the epic event from start to finish.

Captain Chesley "Sully" Sullenberger...a true American Hero

More to follow...

Braun Tacon

3:57 pm est 

Thursday, December 10, 2009

Disneyland and Lean ITIL...two journeys worth taking

I've not been blogging much lately.  Busy at work.  Busy at home.

At home we took some time and visited the land of the Mouse.  The reason for the journey was to celebrate my mother-in-law's 90th birthday.  She (and us) enjoyed the adventure immensely making it time well spent.  Pluto says "hello" by the way.  He's "...my favorite Dawg!"

Work is very interesting.  We have been working on building a synergistic blend of ITIL and Lean.  It has been an ongoing project, and I'm very excited by the possibilities that are becoming apparent.

Applying Lean to the ITIL V3 Event Management Process (Rohit Nand, Subbarao Chaganty itSMF UK Conference 2008)

I'm starting to starting to see, learn, and apply many new concepts and approaches.  Some will succeed, some will fail, some will need adjustment.  That's the Lean journey.  Small incremental wins, a few losses, timely reflection and quick adjustments.  Plan, Do, Check, and Act.

ITIL and Lean.  Two best practices with demonstrated business benefit that appear to be highly complementary.  From my perspective by blending the two you can achieve the best of both, making the extra effort worthwhile.  Our final destination is not yet in sight, but it is clear that this is a journey worth taking.

More to follow...

Braun Tacon
1:35 am est 

Wednesday, November 11, 2009

Happy Birthday ITIL!

The Information Technology Infrastructure Library (ITIL) turns 20 this year.

IT service management industry celebrates 20 years of ITIL best practices

"IT management practitioners realize process improvements doesn’t always sound exciting, but the results achieved by scores of companies embracing the best practice framework ITIL understand that cost savings, streamlined operations and optimized IT service delivery is something significant to talk about."

More to follow...

Braun Tacon

11:14 am est 

Saturday, October 24, 2009

E=MC2=?

Is Einstien's Theory of Relativity incomplete?  Flawed?  Or is it a matter of perception that does not meet our expectations caused by forces both known and unknown in the deepest reaches of the Universe?

These are the questions that currently vex the most capable and profound Cosmologists of our time.

If it is wrong, we should be working hard to find out why, but if it's right, we are on the cusp of a revolution

See also A March 9th, 2004 press release from the HUBBLESITE newscenter

More to follow...

Braun Tacon

3:23 pm edt 

Friday, October 23, 2009

Ouch


Whoops.  Federal investigators scramble to determine why pilots flew airliner 150 miles past airport.

The crew told authorities they were distracted during a heated discussion over airline policy, the NTSB said.

More to follow...

Braun Tacon

5:12 pm edt 

Thursday, October 22, 2009

Thinking Problem Management!

Outstanding and relevant advise on Major Incident Handling and it's relationship to Problem Management from The Thinking Problem Management blog.

A generous and plentiful resource for great ideas and guidance.  Visit that site and I'm sure you will agree.

More to follow...

Braun Tacon
2:27 pm edt 

Sunday, October 18, 2009

Giant Ribbon at the edge of the Solar System...

So says NASA

ht Instapundit

More to follow...

Braun Tacon



5:58 pm edt 

Monday, October 12, 2009

TANSTAAFL

This strange phrase appears frequently in the common vernacular and has many interpretations and stories behind it.

My favorite is below. Where I first came upon it, I don't remember but I do know it has been decades since I first heard this version of the tale and it has stuck with me since.

More to follow...

Braun Tacon

Author Unknown

After the War of the Almonds, the Land of Kulumar was the richest and most powerful of all.

Its fields were bountiful and its granaries were full. Its flocks were fat and sleek. The Kulumese were proud and productive. They worked and they rejoiced in the highest standard of living known.

Sire, the Generous, surveyed all this plenty and said: "Surely a country as rich as Kulumar should provide food and housing and garments for our less fortunate. I will ask the Lawmakers to levy a tax on the workers to provide this."

And the Lawmakers, each of whom hoped one day to become Sire, levied the taxes. They then said: "Let there also be free circuses for those who do not work. And let there be soft hassocks and free food and wines for those who watch the circuses."

And the Lawmakers levied more taxes.

When the workers of Kulumar heard of the free circuses, the soft hassocks, and the food and wines, and then figured their now monstrous taxes, they said: "This is for us."

The farmers left the fields. The shepherds abandoned their flocks. The weavers laid down their shuttles. The blacksmiths cooled their forges. All the Kulumese were watching the free circuses.

Plenty turned to scarcity. No longer was there abundant food. Garments were hard to come by. The Kulumese did not even have camel chips to heat their tents.

Prices rose and rose. And the Lawmakers raised taxes again and again. (It was the only thing they knew how to do.)

Misery and gloom replaced joy and pride.

And Sire, the Generous, who was well intentioned, went to the Wise Man of the Mountain and said: "Wise One, I have tried to give the good life to my people, but they no longer want to work. Food and goods are scarce. Prices are outrageous. Taxes are even more so. Give me a solution."

And the Wise Man of the Mountain replied in Kulumese: "TANSTAAFL."

Which means: "There Ain't No Such Thing As A Free Lunch."

10:55 am edt 

Sunday, October 4, 2009

Airventure 2009


If you like aviation, you'll appreciate the video linked below.

Airventure 2009 in 5 minutes.  Worth the watch.

Killer Music track, "All These Things That I've Done", by the Killers of course.

More to follow...

Braun Tacon

3:59 pm edt 

Saturday, September 19, 2009

Avast me Matey's and take special heed...Today be September the 19th!

Today is International Talk Like a Pirate Day.

Those that know me personally are aware that for years I was a Pirate, but I've since  retired.

But today is the one day each year when all young puppies and Sapsuckers can come out of their retirement and express their true muse without raising significant suspicion about the state of their sanity.

So empty your bilges and hoist the Mainsail.  They day be already half-gone for both Swabbies and Captains alike.  Speak with the siren voice of a Mermaid, or babble like a Parrot but be quick...for the hour of Midnight soon approaches!

More to follow...

Braun Tacon
2:46 pm edt 

Saturday, September 12, 2009

ITIL Should Not be Hard.

A Position Paper on the topic of ITIL implementation.

Abstract

Why is it that the transition to an ITIL based Service Delivery model is considered difficult?  Or more accurately why does it sometimes take a long time for ITIL projects to gain the required acceptance and maturity in order to deliver Business Value and ROI?

ITIL should not be hard.  If you do IT you are already doing ITIL whether you know it or not.  ITIL is just a Framework based upon a Strategy to refine and optimize all aspects of IT Service Delivery, also know as ITSM or IT Service Management.  The real question is not, "Why is implementing ITIL hard?", but rather the real question is, "How well  are you implementing ITIL"?

ITIL Should Not be Hard

More to follow...

Braun Tacon
7:11 pm edt 

Friday, September 11, 2009

Lest we forget...

September 11th, 2001

May we never forget the 2996 souls from around the globe who perished that bright sunny morning 8 years ago today.

RIP,

More to follow...

Braun Tacon
1:55 pm edt 

Thursday, September 3, 2009

One Hundred and Fifty years ago yesterday...

Telegraphs Ran on Electric Air in Crazy 1859 Magnetic Storm

Crazy man, crazy....

Mother Nature Rules...

More to follow

Braun Tacon
7:36 pm edt 

Friday, August 28, 2009

The "buzz" about CCD...
 

No...we're not talking about digital cameras.

New insight into the cause of Colony Collapse Disorder

Since 2006, about 30 percent of the commercial honeybee population has died off due to Colony Collapse Disorder. Though many theories have emerged about the causes of CCD since it first began ravaging honeybee populations, a study released this week has identified the first molecular marker of the disorder.

Researchers from the University of Illinois and the U.S. Department of Agriculture used information compiled through the Honeybee Genome Project to compare gene expressions in healthy bees with CCD-affected bees. They discovered large quantities of fragmented ribosomal RNA in CCD-affected bees. These fragments were found in the healthy bees, too -- they are apparently products of the damage repair mechanism in insects in general -- but they're present to a much greater extent in CCD-affected bees.

More to follow...

Braun Tacon

5:13 pm edt 

Wednesday, August 19, 2009

Stress, like Cha, cha, Changes can be managed...

Brain Is a Co-Conspirator in a Vicious Stress Loop

If after a few months’ exposure to our David Lynch economy, in which housing markets spontaneously combust, coworkers mysteriously disappear and the stifled moans of dying 401(k) plans can be heard through the floorboards, you have the awful sensation that your body’s stress response has taken on a self-replicating and ultimately self-defeating life of its own, congratulations. You are very perceptive. It has.

9:24 pm edt 

Saturday, August 15, 2009

Humbling...


A March 9th, 2004 press release from the HUBBLESITE newscenter:

"March 9, 2004: Astronomers at the Space Telescope Science Institute today unveiled the deepest portrait of the visible universe ever achieved by humankind. Called the Hubble Ultra Deep Field (HUDF), the million-second-long exposure reveals the first galaxies to emerge from the so-called "dark ages," the time shortly after the big bang when the first stars reheated the cold, dark universe. The new image should offer new insights into what types of objects reheated the universe long ago.

This historic new view is actually two separate images taken by Hubble's Advanced Camera for Surveys (ACS) and the Near Infrared Camera and Multi-object Spectrometer (NICMOS). Both images reveal galaxies that are too faint to be seen by ground-based telescopes, or even in Hubble's previous faraway looks, called the Hubble Deep Fields (HDFs), taken in 1995 and 1998."

For a more visual explanation of this event,
view this video from DeepAstronomy.com

The more I live, the more I realize just how very small I am.

More to follow...

Braun Tacon

4:21 pm edt 

Monday, August 10, 2009

Just what is Knowledge Management?

Recently I had the opportunity to weigh in with my point of view in a discussion thread on the question of what is Knowledge Management.  Because I think Knowledge Management is a very important topic I am cross-posting my thoughts here.

What is Knowledge Management?
 

Knowledge, and by extrapolation, Knowledge Management, does not stand alone. If it is to be useful it must permeate every aspect of any organized effort. Let's consider the role that Knowledge Management plays in something as common, yet exceedingly complex, as airline travel.

The pilot who will fly from Las Angeles to New York between 10:00am PDT to 4:00 EDT will likely begin his business day at about 5:00am PDT. That early start is needed so the pilot can begin his daily process of Knowledge acquisition, Knowledge assessment and validation, and Knowledge categorization, prioritization and availability. Then and only then can the pilot build the specific and detailed action plan for his transcontinental flight of today and make the ultimate and final decision as whether to fly or not to fly.

Knowledge acquisition will include the local and destination weather reports and all the major weather in-between. He will need to know the number of passengers and the estimated weight of the passengers and cargo. He will check to see if there are any notable exceptions such as runway closures or closed airspace that he may encounter on today's flight (NOTAMS, "notice to airmen"). Finally he will inspect the maintenance records of his aircraft to see if his airship is worthy of flight.

Knowledge assessment and validation will begin with the weather reports and additional live briefings from subject matter experts to help him better understand the data presented and to glean information that he can use. Taking the total weight of his aircraft including passengers, cargo and fuel along with weather information enroute, the pilot will decide exactly how much fuel to put on the plane including a sufficient reserve to allot for any change in plans or the environment. Runway or airspace closures will help him determine his approach into the destination, and aircraft maintenance will be assessed from a "go / no-go" perspective.

Knowledge categorization, prioritization and availability is the last step of this process which ensures that pertinent Knowledge is available to the pilot and others at the right time and place. Weight and weather are factored to determine the optimal takeoff configuration and airspeed. Before takeoff, the total passenger count has been used to determine the ideal food and beverage load for the flight. Prior to that, the passenger's baggage has been routed via the most expedient means to insure arrival at the aircraft's final destination. Finally, the weight of the aircraft and weather conditions at the destination are computed at many times during flight in order to determine the speed and configuration of the aircraft for landing.

Airline travel occurs hundreds of times a day, all over the world. And air travel is only possible because of the myriad of disparate yet synchronized Knowledge Management streams that exist to guide and serve all of the pilot's decisions. In other words just like "no man", Knowledge Management is not an island.

To summarize Knowledge Management is both an end to a means, and a means to and end. Good Knowledge Management is designed to provide timely, relevant, and useful information to key decision makers and doers. This Knowledge comes from a myriad of dynamic and disparate sources which must be available at any time and with guaranteed accuracy. The intended outcome should always be to provide agility and confidence when making plans or decisions. It does not matter if your goal is transcontinental flight, open heart surgery, or making ice cream. The principles, goals, and outcomes are largely the same.

More to follow...

Braun Tacon


8:23 am edt 

Tuesday, July 28, 2009

India and back in 1 hour and forty-seven minutes

Being Green and Lean...jet travel is not carbon friendly.

Presentation delivered

More to follow...

Braun Tacon
3:46 pm edt 

Monday, July 20, 2009

One small step for man...One giant leap for mankind


Today marks the 40th anniversary of those first, halting steps and those famous words delivered by Neil Armstrong, the first human being to set foot on a planetary object other than Earth.  Truly a universal event and one that will forever be remembered.

Others have followed in Neil's footsteps with equally imaginative and daring feats and many more are sure to follow as we humans continue our sojourn through time and space. With all that said, it is equally as true that no feat nor any human will ever be able to top Neil's and humankind's claim to inter-galactic history, 40 years ago today.

Video of Neil Armstrong's first steps and those famous words

Continue to relive the saga of Apollo 11 at We Choose the Moon.Org in real-time.

Update:  Today Popular Science Magazine publishes very recent images from the NASA Lunar Reconnaisance Orbiter (LRO).  In the images you can clearly see various artifacts left by our too brief exploration of our sister satellite, including the landing sites of Apollo 11 and 14 and the respective "litter" left by both missions.

Update 2:  Popular Mechanics joins the 40th birthday party with their compendium publication, APOLLO 11, THE UNTOLD STORY, PM's oral history with photographs, video, exclusive audio and more.

More to follow...

Braun Tacon

12:33 pm edt 

Thursday, July 16, 2009

We Choose the Moon

May 25th, 1961.  President John F. Kennedy sets what turns out to be one of the loftiest goals ever set for a nation, or perhaps...even for a planet.

From the archives of the John F. Kennedy Presidential Library & Museum

First, I believe that this nation should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him safely to the earth. No single space project in this period will be more impressive to mankind, or more important for the long-range exploration of space; and none will be so difficult or expensive to accomplish. We propose to accelerate the development of the appropriate lunar space craft. We propose to develop alternate liquid and solid fuel boosters, much larger than any now being developed, until certain which is superior. We propose additional funds for other engine development and for unmanned explorations--explorations which are particularly important for one purpose which this nation will never overlook: the survival of the man who first makes this daring flight. But in a very real sense, it will not be one man going to the moon--if we make this judgment affirmatively, it will be an entire nation. For all of us must work to put him there.

July 16, 1969. With his life cut short by assassination, JFK does not live to see his dream become reality, but the United States and the entire Planet does.

The launch of Apollo 11 on July 16, 1969

Many of us have lived long enough to vividly remember the events of the epic flight of Apollo 11. If you would like to relive your memories, or for you younger folks experience them for the first time, in real time, visit the website devoted to commemorating this epoch time in human and planetary history.

We Choose the Moon.Org

More to follow...

Braun Tacon
2:18 pm edt 

2010.01.01 | 2009.12.01 | 2009.11.01 | 2009.10.01 | 2009.09.01 | 2009.08.01 | 2009.07.01 | 2009.06.01 | 2009.05.01 | 2009.04.01 | 2009.03.01

Link to web log's RSS file

BraunsBlog...Random musings on specific topics.  The central themes will be ITIL V.3, Information Security, and other sundry ITSM topics.  That said, there are many more things in this world on which to opine, so don't be surprised if I do now and then.

About me...Braun Tacon, Portland Oregon.  Husband, father, aviator and former Air Traffic Controller with over 20 years experience in the Information Technology and IT Service Management field, the last thirteen years of which having been spent at a Fortune 500 in the Pacific Northwest. 

Professional background and certifications include Aviation Management, Education, Systems Management, Information Security and Process, Standards and Quality Management.  Always delivered with a strong focus on ITIL and similar Process Improvement Frameworks such as LEAN, SixSigma and TQM (Thank you Mr. Deming!).

Hobbies include reading, writing, and even the occasional Karaoke contest!

All opinions expressed here are mine and mine alone.

Contact me...

Questions?  Comments?  Suggestions?  You may contact me at btacon@BraunsBlog.com.

BraunsBlog - 99 and 44 one hundredth percent pure ITIL...66 one hundredth percent pure Braun

ITIL3ServiceLifecycle.jpg