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Friday, July 23, 2010
Major Incident Handling There comes a time when all rational and thinking men and women must decide
that it is better to plan, than it is to not.
Major Incident Handling
You must have a Plan. It is that simple.
More to follow... Braun Tacon
4:50 pm edt
Thursday, July 15, 2010
Disaster Preparedness begins at home... A unique and useful Preparedness Checklist all contained on one page.
Courtesy of Bruce F. Webster
More to follow...
Braun Tacon
4:34 pm edt
Thursday, June 10, 2010
Out of OrbitWould you like an accurate, detailed, and free space travel simulator?
Orbiter version 10
Enjoy.
More to follow...
Braun Tacon
12:08 am edt
Sunday, May 16, 2010
History Repeats...
3:40 pm edt
Sunday, April 18, 2010
Iceland Volcano: The Sky is Falling...Actually, the Earth's Inner Core is Falling Just thought I'd take the opportunity
to be a Chicken Little and say "...the sky is falling!" and be correct! :-)
I've also lived through St.
Helens. No direct ash in my experience, but there were the most beautiful sunsets I've ever seen for about 12 to 18 months.
(Louisville Ky.)
Volcanic ash impacts aviation most directly. Everything else can go on but in many cases planes
don't fly.
Thank goodness it doesn’t happen often.
But what if it did? What if the Earth decided
to have a extended spell of flatulence? What would our world look like then?
During the course of this discussion,
someone else commented that while passenger aviation is greatly affected by this, so is commercial cargo. Commercial
cargo definately helps grease the skids of the global economy.
Something to ponder.
More to follow...
Braun Tacon
4:29 pm edt
Thursday, April 8, 2010
What I've been doing these last few months... Howdy. I've been largely absent for the past month or three.
Not completely absent though definitely truant. Let me bring you up to speed.
If you look at my previous
post:Sunday, February 21, 2010 Incident, Problem, Change, and Knowledge Version 2.0 Should have been this way from the start.
Incident, Problem, Change, and Knowledge Management Version 2.0
Evolution, not revolution...right?
you
will notice that once again Incident, Problem, Change, and Knowledge Management (IPCK) is a topic of discussion. I am
already firmly convinced that IPCK is a critical success factor for overall IT Service Management excellence.
I am even more convinced that while these processes can (and often do) stand alone, it is by ensuring and leveraging their
effective integration that you are able achieve maximum benefit.
Incident Management is important because when
Incidents occur there is more than one cost incurred. There is a cost when a Service or CI fails or is degraded, and
there is as cost to Restoring that Service or CI.. Reducing Incidents has an immediate payoff.
Problem Management is equally as important because its function is to put an Incident to bed one and for all. Repeated Incidents
have repeated costs. The value of Problem Management is that by discovering the root cause of Incidents you can effectively
and efficiently reduce future occurrences. Problem Management helps prevent Incidents and therefore helps avoid the
costs associated with Service failures.
Change Management serves to aid transformation but with transformation comes increased risk. Poorly executed Changes are often the
root cause of Incidents or Problems. Getting Change Management right goes a long way to make that risk manageable
But in my view Knowledge Management has the biggest opportunity for long term payoff . Knowledge learned and then reused multiple times has real value.
Knowledge learned, lost and then relearned has little value. A good Knowledge Management Process makes the right Knowledge
available to the right person at the right time. It ensures that Resolutions and Known Errors are captured to aid with
Incident Management and that your Problem Management efforts are not lost, but instead applied. Changes are captured
and communicated by the Knowledge Management process to all stakeholders and makes impacted parties aware of Changes and their
scope. This helps ensure that resource efforts or time is not spent trying to resolve an Incident that really is not
an Incident, i.e. a Known Outage. Finally a good Knowledge Management Process insures that lessons learned are captured
and shared thereby reducing the frequency of avoidable errors and that time is not wasted recreating existing Knowledge.
Knowledge Management can be summed up simply...if you learn something and you write it down...you probably will never
have to learn it again. If you learn something and you don't write it down...you probably haven't learned a thing.
And speaking about about Knowledge Management, MediaWiki comes to mind. The Wikipedia is an extremely versatile tool. We are actively exploring and exploiting MediaWiki
as a Knowledge Management tool in our enterprise. The jury is still out, but results so far are quite encouraging.
Next topic, using a Wiki as a Service Catalog.
More to follow...
Braun Tacon |
11:10 pm edt
Sunday, February 21, 2010
Incident, Problem, Change, and Knowledge Version 2.0
5:07 pm est
Wednesday, January 20, 2010
Disaster Recovery (DR) is not Major Incident Handling (MIH), but if MIH isn't nominal DR may be required
9:59 pm est
Friday, January 15, 2010
Today is Sully Day...Passengers Gather to Celebrate Anniversary of Hudson River Plane Landing
NEW YORK — A year after 155 people lived through the water landing of
an incapacitated US Airways flight in the middle of the frigid Hudson River, many of them gathered Friday to celebrate the
anniversary of their unlikely survival.
A crowd of about 100 applauded as Capt. Chesley
"Sully" Sullenberger, smiling and wearing his pilot's uniform, arrived for a breakfast. Rescuers were thanked at
the event, which launched a day of activities.
To truly understand what happened that day watch this video which captures the epic event from start to finish.
Captain Chesley "Sully" Sullenberger...a
true American Hero
More to follow...
Braun Tacon
3:57 pm est
Thursday, December 10, 2009
Disneyland and Lean ITIL...two journeys worth takingI've not been blogging much lately. Busy at work. Busy at home.
At home we took some time and visited the land of the Mouse. The reason for the journey was to celebrate my
mother-in-law's 90th birthday. She (and us) enjoyed the adventure immensely making it time well spent. Pluto says
"hello" by the way. He's "...my favorite Dawg!"
Work is very interesting. We
have been working on building a synergistic blend of ITIL and Lean. It has been an ongoing project, and I'm very excited
by the possibilities that are becoming apparent.
Applying Lean to the ITIL V3 Event Management Process (Rohit Nand, Subbarao Chaganty itSMF UK Conference 2008)
I'm starting to starting to see, learn, and apply many
new concepts and approaches. Some will succeed, some will fail, some will need adjustment. That's the Lean journey.
Small incremental wins, a few losses, timely reflection and quick adjustments. Plan, Do, Check, and Act.
ITIL
and Lean. Two best practices with demonstrated business benefit that appear to be highly complementary.
From my perspective by blending the two you can achieve the best of both, making the extra effort worthwhile. Our final
destination is not yet in sight, but it is clear that this is a journey worth taking.
More to follow...
Braun Tacon
1:35 am est
Wednesday, November 11, 2009
Happy Birthday ITIL!
11:14 am est
Saturday, October 24, 2009
E=MC2=?
3:23 pm edt
Friday, October 23, 2009
Ouch Whoops. Federal investigators scramble to determine why pilots flew airliner 150 miles past airport.
The crew told authorities they were distracted during a heated discussion over airline policy, the NTSB
said.
More to follow...
Braun Tacon
5:12 pm edt
Thursday, October 22, 2009
Thinking Problem Management!
2:27 pm edt
Sunday, October 18, 2009
Giant Ribbon at the edge of the Solar System...
5:58 pm edt
Monday, October 12, 2009
TANSTAAFLThis strange phrase appears frequently in the common vernacular and has many interpretations and stories behind it. My favorite is below. Where I first came upon it, I don't remember but I do know it has been decades
since I first heard this version of the tale and it has stuck with me since. More to follow... Braun Tacon
Author
Unknown After the War of the
Almonds, the Land of Kulumar was the richest and most powerful of all.
Its fields were
bountiful and its granaries were full. Its flocks were fat and sleek. The Kulumese were proud and productive. They worked
and they rejoiced in the highest standard of living known.
Sire, the Generous, surveyed
all this plenty and said: "Surely a country as rich as Kulumar should provide food and housing and garments for our less
fortunate. I will ask the Lawmakers to levy a tax on the workers to provide this."
And
the Lawmakers, each of whom hoped one day to become Sire, levied the taxes. They then said: "Let there also be free circuses
for those who do not work. And let there be soft hassocks and free food and wines for those who watch the circuses."
And the Lawmakers levied more taxes.
When the
workers of Kulumar heard of the free circuses, the soft hassocks, and the food and wines, and then figured their now monstrous
taxes, they said: "This is for us."
The farmers left the fields. The shepherds
abandoned their flocks. The weavers laid down their shuttles. The blacksmiths cooled their forges. All the Kulumese were watching
the free circuses.
Plenty turned to scarcity. No longer was there abundant food. Garments
were hard to come by. The Kulumese did not even have camel chips to heat their tents.
Prices
rose and rose. And the Lawmakers raised taxes again and again. (It was the only thing they knew how to do.)
Misery
and gloom replaced joy and pride.
And Sire, the Generous, who was well intentioned,
went to the Wise Man of the Mountain and said: "Wise One, I have tried to give the good life to my people, but they no
longer want to work. Food and goods are scarce. Prices are outrageous. Taxes are even more so. Give me a solution."
And the Wise Man of the Mountain replied in Kulumese: "TANSTAAFL."
Which
means: "There Ain't No Such Thing As A Free Lunch."
10:55 am edt
Sunday, October 4, 2009
Airventure 2009 If you like aviation, you'll appreciate the video linked below.
Airventure 2009 in 5 minutes. Worth the watch.
Killer Music track, "All
These Things That I've Done", by the Killers of course.
More to follow...
Braun Tacon
3:59 pm edt
Saturday, September 19, 2009
Avast me Matey's and take special heed...Today be September the 19th!Today is International Talk Like a Pirate Day.
Those that know me personally are aware that for years I was a Pirate, but I've since retired.
But today is the one day each year when all young puppies and Sapsuckers can come out of their retirement and express their
true muse without raising significant suspicion about the state of their sanity.
So empty your bilges and hoist
the Mainsail. They day be already half-gone for both Swabbies and Captains alike. Speak with the siren
voice of a Mermaid, or babble like a Parrot but be quick...for the hour of Midnight soon approaches!
More to follow...
Braun Tacon
2:46 pm edt
Saturday, September 12, 2009
ITIL Should Not be Hard. A Position Paper on the topic of ITIL implementation.
Abstract
Why is it that the transition to an ITIL based Service Delivery model is considered difficult?
Or more accurately why does it sometimes take a long time for ITIL projects to gain the required acceptance and maturity in
order to deliver Business Value and ROI?
ITIL should not be hard. If you do IT you are already doing
ITIL whether you know it or not. ITIL is just a Framework based upon a Strategy to refine and optimize all aspects of
IT Service Delivery, also know as ITSM or IT Service Management. The real question is not, "Why is implementing
ITIL hard?", but rather the real question is, "How well are you implementing ITIL"?
ITIL Should Not be Hard
More to follow...
Braun Tacon
7:11 pm edt
Friday, September 11, 2009
Lest we forget...September 11th, 2001
May we never forget the 2996 souls from around the globe who perished that bright sunny morning 8 years ago today.
RIP,
More to follow...
Braun Tacon
1:55 pm edt
Thursday, September 3, 2009
One Hundred and Fifty years ago yesterday...
7:36 pm edt
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BraunsBlog...Random
musings on specific topics. The central themes will be ITIL V.3, Information Security, and other sundry ITSM topics.
That said, there are many more things in this world on which to opine, so don't be surprised if I do now and then.
About me...Braun Tacon, Portland Oregon. Husband,
father, aviator and former Air Traffic Controller with over 20 years experience in the Information Technology and IT Service
Management field, the last thirteen years of which having been spent at a Fortune 500 in the Pacific Northwest. Professional background and certifications include Aviation Management, Education, Systems Management, Information
Security and Process, Standards and Quality Management. Always delivered with a strong focus on ITIL and similar
Process Improvement Frameworks such as LEAN, SixSigma and TQM (Thank you Mr. Deming!).
Hobbies include reading, writing, and even the occasional Karaoke contest! All opinions expressed here are mine and mine alone.
BraunsBlog - 99 and 44 one hundredth percent pure ITIL...66 one hundredth percent
pure Braun

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