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Wednesday, January 20, 2010
Disaster Recovery (DR) is not Major Incident Handling (MIH), but if MIH isn't nominal DR may be required
9:59 pm est
Friday, January 15, 2010
Today is Sully Day...Passengers Gather to Celebrate Anniversary of Hudson River Plane Landing
NEW YORK — A year after 155 people lived through the water landing of
an incapacitated US Airways flight in the middle of the frigid Hudson River, many of them gathered Friday to celebrate the
anniversary of their unlikely survival.
A crowd of about 100 applauded as Capt. Chesley
"Sully" Sullenberger, smiling and wearing his pilot's uniform, arrived for a breakfast. Rescuers were thanked at
the event, which launched a day of activities.
To truly understand what happened that day watch this video which captures the epic event from start to finish.
Captain Chesley "Sully" Sullenberger...a
true American Hero
More to follow...
Braun Tacon
3:57 pm est
Thursday, December 10, 2009
Disneyland and Lean ITIL...two journeys worth takingI've not been blogging much lately. Busy at work. Busy at home.
At home we took some time and visited the land of the Mouse. The reason for the journey was to celebrate my
mother-in-law's 90th birthday. She (and us) enjoyed the adventure immensely making it time well spent. Pluto says
"hello" by the way. He's "...my favorite Dawg!"
Work is very interesting. We
have been working on building a synergistic blend of ITIL and Lean. It has been an ongoing project, and I'm very excited
by the possibilities that are becoming apparent.
Applying Lean to the ITIL V3 Event Management Process (Rohit Nand, Subbarao Chaganty itSMF UK Conference 2008)
I'm starting to starting to see, learn, and apply many
new concepts and approaches. Some will succeed, some will fail, some will need adjustment. That's the Lean journey.
Small incremental wins, a few losses, timely reflection and quick adjustments. Plan, Do, Check, and Act.
ITIL
and Lean. Two best practices with demonstrated business benefit that appear to be highly complementary.
From my perspective by blending the two you can achieve the best of both, making the extra effort worthwhile. Our final
destination is not yet in sight, but it is clear that this is a journey worth taking.
More to follow...
Braun Tacon
1:35 am est
Wednesday, November 11, 2009
Happy Birthday ITIL!
11:14 am est
Saturday, October 24, 2009
E=MC2=?
3:23 pm edt
Friday, October 23, 2009
Ouch Whoops. Federal investigators scramble to determine why pilots flew airliner 150 miles past airport.
The crew told authorities they were distracted during a heated discussion over airline policy, the NTSB
said.
More to follow...
Braun Tacon
5:12 pm edt
Thursday, October 22, 2009
Thinking Problem Management!
2:27 pm edt
Sunday, October 18, 2009
Giant Ribbon at the edge of the Solar System...
5:58 pm edt
Monday, October 12, 2009
TANSTAAFLThis strange phrase appears frequently in the common vernacular and has many interpretations and stories behind it. My favorite is below. Where I first came upon it, I don't remember but I do know it has been decades
since I first heard this version of the tale and it has stuck with me since. More to follow... Braun Tacon
Author
Unknown After the War of the
Almonds, the Land of Kulumar was the richest and most powerful of all.
Its fields were
bountiful and its granaries were full. Its flocks were fat and sleek. The Kulumese were proud and productive. They worked
and they rejoiced in the highest standard of living known.
Sire, the Generous, surveyed
all this plenty and said: "Surely a country as rich as Kulumar should provide food and housing and garments for our less
fortunate. I will ask the Lawmakers to levy a tax on the workers to provide this."
And
the Lawmakers, each of whom hoped one day to become Sire, levied the taxes. They then said: "Let there also be free circuses
for those who do not work. And let there be soft hassocks and free food and wines for those who watch the circuses."
And the Lawmakers levied more taxes.
When the
workers of Kulumar heard of the free circuses, the soft hassocks, and the food and wines, and then figured their now monstrous
taxes, they said: "This is for us."
The farmers left the fields. The shepherds
abandoned their flocks. The weavers laid down their shuttles. The blacksmiths cooled their forges. All the Kulumese were watching
the free circuses.
Plenty turned to scarcity. No longer was there abundant food. Garments
were hard to come by. The Kulumese did not even have camel chips to heat their tents.
Prices
rose and rose. And the Lawmakers raised taxes again and again. (It was the only thing they knew how to do.)
Misery
and gloom replaced joy and pride.
And Sire, the Generous, who was well intentioned,
went to the Wise Man of the Mountain and said: "Wise One, I have tried to give the good life to my people, but they no
longer want to work. Food and goods are scarce. Prices are outrageous. Taxes are even more so. Give me a solution."
And the Wise Man of the Mountain replied in Kulumese: "TANSTAAFL."
Which
means: "There Ain't No Such Thing As A Free Lunch."
10:55 am edt
Sunday, October 4, 2009
Airventure 2009 If you like aviation, you'll appreciate the video linked below.
Airventure 2009 in 5 minutes. Worth the watch.
Killer Music track, "All
These Things That I've Done", by the Killers of course.
More to follow...
Braun Tacon
3:59 pm edt
Saturday, September 19, 2009
Avast me Matey's and take special heed...Today be September the 19th!Today is International Talk Like a Pirate Day.
Those that know me personally are aware that for years I was a Pirate, but I've since retired.
But today is the one day each year when all young puppies and Sapsuckers can come out of their retirement and express their
true muse without raising significant suspicion about the state of their sanity.
So empty your bilges and hoist
the Mainsail. They day be already half-gone for both Swabbies and Captains alike. Speak with the siren
voice of a Mermaid, or babble like a Parrot but be quick...for the hour of Midnight soon approaches!
More to follow...
Braun Tacon
2:46 pm edt
Saturday, September 12, 2009
ITIL Should Not be Hard. A Position Paper on the topic of ITIL implementation.
Abstract
Why is it that the transition to an ITIL based Service Delivery model is considered difficult?
Or more accurately why does it sometimes take a long time for ITIL projects to gain the required acceptance and maturity in
order to deliver Business Value and ROI?
ITIL should not be hard. If you do IT you are already doing
ITIL whether you know it or not. ITIL is just a Framework based upon a Strategy to refine and optimize all aspects of
IT Service Delivery, also know as ITSM or IT Service Management. The real question is not, "Why is implementing
ITIL hard?", but rather the real question is, "How well are you implementing ITIL"?
ITIL Should Not be Hard
More to follow...
Braun Tacon
7:11 pm edt
Friday, September 11, 2009
Lest we forget...September 11th, 2001
May we never forget the 2996 souls from around the globe who perished that bright sunny morning 8 years ago today.
RIP,
More to follow...
Braun Tacon
1:55 pm edt
Thursday, September 3, 2009
One Hundred and Fifty years ago yesterday...
7:36 pm edt
Friday, August 28, 2009
The "buzz" about CCD... No...we're not talking
about digital cameras.
New insight into the cause of Colony Collapse Disorder Since 2006, about 30 percent of the commercial honeybee population has
died off due to Colony Collapse Disorder. Though many theories have emerged about the causes of CCD since it first began ravaging
honeybee populations, a study released this week has identified the first molecular marker of the disorder.
Researchers from the University of Illinois and the U.S. Department of Agriculture used
information compiled through the Honeybee Genome Project to compare gene expressions in healthy bees with CCD-affected bees.
They discovered large quantities of fragmented ribosomal RNA in CCD-affected bees. These fragments were found in the healthy
bees, too -- they are apparently products of the damage repair mechanism in insects in general -- but they're present to a
much greater extent in CCD-affected bees.
More to follow...
Braun Tacon
5:13 pm edt
Wednesday, August 19, 2009
Stress, like Cha, cha, Changes can be managed...Brain Is a Co-Conspirator in a Vicious Stress Loop
If after a few months’ exposure to our David Lynch economy, in which housing markets spontaneously combust,
coworkers mysteriously disappear and the stifled moans of dying 401(k) plans can be heard through the floorboards, you have the awful sensation that your body’s stress response has taken on a self-replicating and ultimately self-defeating life of its own, congratulations. You are very
perceptive. It has.
Sound advice from the New York Times
More to follow...
Braun Tacon
9:24 pm edt
Saturday, August 15, 2009
Humbling... A March 9th, 2004 press release from the HUBBLESITE newscenter:
"March 9, 2004: Astronomers
at the Space Telescope Science Institute today unveiled the deepest portrait of the visible universe ever achieved by humankind.
Called the Hubble Ultra Deep Field (HUDF), the million-second-long exposure reveals the first galaxies to emerge from the
so-called "dark ages," the time shortly after the big bang when the first stars reheated the cold, dark universe.
The new image should offer new insights into what types of objects reheated the universe long ago.
This historic new view is actually two separate images taken by Hubble's Advanced
Camera for Surveys (ACS) and the Near Infrared Camera and Multi-object Spectrometer (NICMOS). Both images reveal galaxies
that are too faint to be seen by ground-based telescopes, or even in Hubble's previous faraway looks, called the Hubble Deep
Fields (HDFs), taken in 1995 and 1998."
For a more visual explanation of this event, view this video from DeepAstronomy.com
The more I live, the more I realize just how very small I am.
More to follow...
Braun Tacon
4:21 pm edt
Monday, August 10, 2009
Just what is Knowledge Management?Recently I had the opportunity to weigh in with my point of view in a discussion
thread on the question of what is Knowledge Management. Because I think Knowledge Management is a very important
topic I am cross-posting my thoughts here.
What is Knowledge Management? Knowledge, and by extrapolation,
Knowledge Management, does not stand alone. If it is to be useful it must permeate every aspect of any organized effort. Let's
consider the role that Knowledge Management plays in something as common, yet exceedingly complex, as airline travel.
The pilot who will fly from Las Angeles to New York between 10:00am PDT to 4:00 EDT will likely begin his business
day at about 5:00am PDT. That early start is needed so the pilot can begin his daily process of Knowledge acquisition,
Knowledge assessment and validation, and Knowledge categorization, prioritization and availability. Then and
only then can the pilot build the specific and detailed action plan for his transcontinental flight of today and make the
ultimate and final decision as whether to fly or not to fly.
Knowledge acquisition will include the local
and destination weather reports and all the major weather in-between. He will need to know the number of passengers and the
estimated weight of the passengers and cargo. He will check to see if there are any notable exceptions such as runway closures
or closed airspace that he may encounter on today's flight (NOTAMS, "notice to airmen"). Finally he will inspect
the maintenance records of his aircraft to see if his airship is worthy of flight.
Knowledge assessment and
validation will begin with the weather reports and additional live briefings from subject matter experts to help him better
understand the data presented and to glean information that he can use. Taking the total weight of his aircraft including
passengers, cargo and fuel along with weather information enroute, the pilot will decide exactly how much fuel to put on the
plane including a sufficient reserve to allot for any change in plans or the environment. Runway or airspace closures will
help him determine his approach into the destination, and aircraft maintenance will be assessed from a "go / no-go"
perspective.
Knowledge categorization, prioritization and availability is the last step of this process
which ensures that pertinent Knowledge is available to the pilot and others at the right time and place. Weight and weather
are factored to determine the optimal takeoff configuration and airspeed. Before takeoff, the total passenger count has been
used to determine the ideal food and beverage load for the flight. Prior to that, the passenger's baggage has been routed
via the most expedient means to insure arrival at the aircraft's final destination. Finally, the weight of the aircraft and
weather conditions at the destination are computed at many times during flight in order to determine the speed and configuration
of the aircraft for landing.
Airline travel occurs hundreds of times a day, all over the world. And air travel
is only possible because of the myriad of disparate yet synchronized Knowledge Management streams that exist to guide and
serve all of the pilot's decisions. In other words just like "no man", Knowledge Management is not an island.
To summarize Knowledge Management is both an end to a means, and a means to and end. Good Knowledge Management is
designed to provide timely, relevant, and useful information to key decision makers and doers. This Knowledge comes from a
myriad of dynamic and disparate sources which must be available at any time and with guaranteed accuracy. The intended outcome
should always be to provide agility and confidence when making plans or decisions. It does not matter if your goal is transcontinental
flight, open heart surgery, or making ice cream. The principles, goals, and outcomes are largely the same.
More
to follow...
Braun Tacon
8:23 am edt
Tuesday, July 28, 2009
India and back in 1 hour and forty-seven minutes
3:46 pm edt
Monday, July 20, 2009
One small step for man...One giant leap for mankind Today marks the 40th anniversary of those first, halting steps and those
famous words delivered by Neil Armstrong, the first human being to set foot on a planetary object other than Earth.
Truly a universal event and one that will forever be remembered.
Others have followed in Neil's footsteps with
equally imaginative and daring feats and many more are sure to follow as we humans continue our sojourn through time and space.
With all that said, it is equally as true that no feat nor any human will ever be able to top Neil's and humankind's claim
to inter-galactic history, 40 years ago today.
Video of Neil Armstrong's first steps and those famous words
Continue to relive the saga of Apollo 11 at We Choose the Moon.Org in real-time.
Update: Today Popular Science Magazine publishes very recent images from the NASA Lunar Reconnaisance Orbiter (LRO). In the images you can clearly see various artifacts left by our too brief exploration of our sister satellite, including
the landing sites of Apollo 11 and 14 and the respective "litter" left by both missions.
Update
2: Popular Mechanics joins the 40th birthday party with their compendium publication, APOLLO 11, THE UNTOLD STORY, PM's oral history with photographs, video, exclusive audio and more.
More to follow...
Braun Tacon
12:33 pm edt
Thursday, July 16, 2009
We Choose the Moon May 25th, 1961. President John F. Kennedy sets what
turns out to be one of the loftiest goals ever set for a nation, or perhaps...even for a planet.
From the archives of the John F. Kennedy Presidential Library & Museum
First, I believe that this nation should commit itself to achieving the goal, before this decade is out, of
landing a man on the moon and returning him safely to the earth. No single space project in this period will be more impressive
to mankind, or more important for the long-range exploration of space; and none will be so difficult or expensive to accomplish.
We propose to accelerate the development of the appropriate lunar space craft. We propose to develop alternate liquid and
solid fuel boosters, much larger than any now being developed, until certain which is superior. We propose additional funds
for other engine development and for unmanned explorations--explorations which are particularly important for one purpose
which this nation will never overlook: the survival of the man who first makes this daring flight. But in a very real sense,
it will not be one man going to the moon--if we make this judgment affirmatively, it will be an entire nation. For all of
us must work to put him there.
July 16, 1969. With his life cut short by assassination, JFK
does not live to see his dream become reality, but the United States and the entire Planet does.
The launch of Apollo 11 on July 16, 1969
Many of us have lived long enough to vividly remember the events of the epic flight of Apollo 11. If you would like
to relive your memories, or for you younger folks experience them for the first time, in real time, visit the website devoted
to commemorating this epoch time in human and planetary history.
We Choose the Moon.Org
More to follow...
Braun Tacon
2:18 pm edt
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BraunsBlog...Random
musings on specific topics. The central themes will be ITIL V.3, Information Security, and other sundry ITSM topics.
That said, there are many more things in this world on which to opine, so don't be surprised if I do now and then.
About me...Braun Tacon, Portland Oregon. Husband,
father, aviator and former Air Traffic Controller with over 20 years experience in the Information Technology and IT Service
Management field, the last thirteen years of which having been spent at a Fortune 500 in the Pacific Northwest. Professional background and certifications include Aviation Management, Education, Systems Management, Information
Security and Process, Standards and Quality Management. Always delivered with a strong focus on ITIL and similar
Process Improvement Frameworks such as LEAN, SixSigma and TQM (Thank you Mr. Deming!).
Hobbies include reading, writing, and even the occasional Karaoke contest! All opinions expressed here are mine and mine alone.
BraunsBlog - 99 and 44 one hundredth percent pure ITIL...66 one hundredth percent
pure Braun

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