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Friday, July 23, 2010

Major Incident Handling

There comes a time when all rational and thinking men and women must decide that it is better to plan, than it is to not.

Major Incident Handling

You must have a Plan.  It is that simple.

More to follow...

Braun Tacon
4:50 pm edt 

Thursday, July 15, 2010

Disaster Preparedness begins at home...

A unique and useful Preparedness Checklist all contained on one page.

Courtesy of Bruce F. Webster

More to follow...

Braun Tacon
4:34 pm edt 

Thursday, June 10, 2010

Out of Orbit

Would you like an accurate, detailed, and free space travel simulator?

Orbiter version 10

Enjoy.

More to follow...

Braun Tacon

12:08 am edt 

Sunday, May 16, 2010

History Repeats...

Thousands believed affected by faulty McAfee virus update

McAfee has admitted that an update to its antivirus signature has paralysed corporate computers - but played down the significance, insisting that "less than one half of one percent of our enterprise accounts globally and a fraction of that within the consumer base".

Tuesday, July 14, 2009

A Business Case for the Major Incident Handling Plan
The FauxCorp anti-virus event of July 2009A dramatization of a very real and recent event and an extremely compelling business case for the Major Incident Handling PlanIt will be the centerpiece of my upcoming presentation at the ICMG Architecture World 09 Conference on the topic of The Major Incident Handling Plan; a Mandatory Requirement of any Enterprise Risk Management Portfolio.

More to follow...

Braun Tacon

6:57 pm edt
 

3:40 pm edt 

Sunday, April 18, 2010

Iceland Volcano: The Sky is Falling...Actually, the Earth's Inner Core is Falling

Just thought I'd take the opportunity to be a Chicken Little and say "...the sky is falling!" and be correct! :-)

I've also lived through St. Helens. No direct ash in my experience, but there were the most beautiful sunsets I've ever seen for about 12 to 18 months. (Louisville Ky.)

Volcanic ash impacts aviation most directly. Everything else can go on but in many cases planes don't fly.

Thank goodness it doesn’t happen often.

But what if it did? What if the Earth decided to have a extended spell of flatulence? What would our world look like then?

During the course of this discussion, someone else commented that while passenger aviation is greatly affected by this, so is commercial cargo.  Commercial cargo definately helps grease the skids of the global economy.

Something to ponder.

More to follow...

Braun Tacon
4:29 pm edt 

Thursday, April 8, 2010

What I've been doing these last few months...

Howdy.  I've been largely absent for the past month or three.  Not completely absent though definitely truant.  Let me bring you up to speed.

If you look at my previous post:


Sunday, February 21, 2010

Incident, Problem, Change, and Knowledge Version 2.0

Should have been this way from the start.

Incident, Problem, Change, and Knowledge Management Version 2.0

Evolution, not revolution...right?

you will notice that once again Incident, Problem, Change, and Knowledge Management (IPCK) is a topic of discussion.  I am already firmly convinced that IPCK is a critical success factor for overall IT Service Management excellence.  I am even more convinced that while these processes can (and often do) stand alone, it is by ensuring and leveraging their effective integration that you are able achieve maximum benefit.

Incident Management is important because when Incidents occur there is more than one cost incurred.  There is a cost when a Service or CI fails or is degraded, and there is as cost to Restoring that Service or CI..  Reducing Incidents has an immediate payoff.

Problem Management is equally as important because its function is to put an Incident to bed one and for all.  Repeated Incidents have repeated costs.  The value of Problem Management is that by discovering the root cause of Incidents you can effectively and efficiently reduce future occurrences.  Problem Management helps prevent Incidents and therefore helps avoid the costs associated with Service failures.

Change Management serves to aid transformation but with transformation comes increased risk.  Poorly executed Changes are often the root cause of Incidents or Problems.  Getting Change Management right goes a long way to make that risk manageable

But in my view Knowledge Management has the biggest opportunity for long term payoff .  Knowledge learned and then reused multiple times has real value.  Knowledge learned, lost and then relearned has little value.  A good Knowledge Management Process makes the right Knowledge available to the right person at the right time.  It ensures that Resolutions and Known Errors are captured to aid with Incident Management and that your Problem Management efforts are not lost,  but instead applied.  Changes are captured and communicated by the Knowledge Management process to all stakeholders and makes impacted parties aware of Changes and their scope.  This helps ensure that resource efforts or time is not spent trying to resolve an Incident that really is not an Incident, i.e. a Known Outage.  Finally a good Knowledge Management Process insures that lessons learned are captured and shared thereby reducing the frequency of avoidable errors and that time is not wasted recreating existing Knowledge.

Knowledge Management can be summed up simply...if you learn something and you write it down...you probably will never have to learn it again.  If you learn something and you don't write it down...you probably haven't learned a thing.

And speaking about about Knowledge Management, MediaWiki comes to mind.  The Wikipedia is an extremely versatile tool.  We are actively exploring and exploiting MediaWiki as a Knowledge Management tool in our enterprise.  The jury is still out, but results so far are quite encouraging.

Next topic, using a Wiki as a Service Catalog.

More to follow...

Braun Tacon
11:10 pm edt 

Sunday, February 21, 2010

Incident, Problem, Change, and Knowledge Version 2.0

Should have been this way from the start.

Incident, Problem, Change, and Knowledge Management Version 2.0

Evolution, not revolution...right?

More to follow...

Braun Tacon
5:07 pm est 

Wednesday, January 20, 2010

Disaster Recovery (DR) is not Major Incident Handling (MIH), but if MIH isn't nominal DR may be required 9:59 pm est 

Friday, January 15, 2010

Today is Sully Day...

Passengers Gather to Celebrate Anniversary of Hudson River Plane Landing

NEW YORK —  A year after 155 people lived through the water landing of an incapacitated US Airways flight in the middle of the frigid Hudson River, many of them gathered Friday to celebrate the anniversary of their unlikely survival.

A crowd of about 100 applauded as Capt. Chesley "Sully" Sullenberger, smiling and wearing his pilot's uniform, arrived for a breakfast. Rescuers were thanked at the event, which launched a day of activities
.

To truly understand what happened that day watch this video which captures the epic event from start to finish.

Captain Chesley "Sully" Sullenberger...a true American Hero

More to follow...

Braun Tacon

3:57 pm est 

Thursday, December 10, 2009

Disneyland and Lean ITIL...two journeys worth taking

I've not been blogging much lately.  Busy at work.  Busy at home.

At home we took some time and visited the land of the Mouse.  The reason for the journey was to celebrate my mother-in-law's 90th birthday.  She (and us) enjoyed the adventure immensely making it time well spent.  Pluto says "hello" by the way.  He's "...my favorite Dawg!"

Work is very interesting.  We have been working on building a synergistic blend of ITIL and Lean.  It has been an ongoing project, and I'm very excited by the possibilities that are becoming apparent.

Applying Lean to the ITIL V3 Event Management Process (Rohit Nand, Subbarao Chaganty itSMF UK Conference 2008)

I'm starting to starting to see, learn, and apply many new concepts and approaches.  Some will succeed, some will fail, some will need adjustment.  That's the Lean journey.  Small incremental wins, a few losses, timely reflection and quick adjustments.  Plan, Do, Check, and Act.

ITIL and Lean.  Two best practices with demonstrated business benefit that appear to be highly complementary.  From my perspective by blending the two you can achieve the best of both, making the extra effort worthwhile.  Our final destination is not yet in sight, but it is clear that this is a journey worth taking.

More to follow...

Braun Tacon
1:35 am est 

Wednesday, November 11, 2009

Happy Birthday ITIL!

The Information Technology Infrastructure Library (ITIL) turns 20 this year.

IT service management industry celebrates 20 years of ITIL best practices

"IT management practitioners realize process improvements doesn’t always sound exciting, but the results achieved by scores of companies embracing the best practice framework ITIL understand that cost savings, streamlined operations and optimized IT service delivery is something significant to talk about."

More to follow...

Braun Tacon

11:14 am est 

Saturday, October 24, 2009

E=MC2=?

Is Einstien's Theory of Relativity incomplete?  Flawed?  Or is it a matter of perception that does not meet our expectations caused by forces both known and unknown in the deepest reaches of the Universe?

These are the questions that currently vex the most capable and profound Cosmologists of our time.

If it is wrong, we should be working hard to find out why, but if it's right, we are on the cusp of a revolution

See also A March 9th, 2004 press release from the HUBBLESITE newscenter

More to follow...

Braun Tacon

3:23 pm edt 

Friday, October 23, 2009

Ouch


Whoops.  Federal investigators scramble to determine why pilots flew airliner 150 miles past airport.

The crew told authorities they were distracted during a heated discussion over airline policy, the NTSB said.

More to follow...

Braun Tacon

5:12 pm edt 

Thursday, October 22, 2009

Thinking Problem Management!

Outstanding and relevant advise on Major Incident Handling and it's relationship to Problem Management from The Thinking Problem Management blog.

A generous and plentiful resource for great ideas and guidance.  Visit that site and I'm sure you will agree.

More to follow...

Braun Tacon
2:27 pm edt 

Sunday, October 18, 2009

Giant Ribbon at the edge of the Solar System...

So says NASA

ht Instapundit

More to follow...

Braun Tacon



5:58 pm edt 

Monday, October 12, 2009

TANSTAAFL

This strange phrase appears frequently in the common vernacular and has many interpretations and stories behind it.

My favorite is below. Where I first came upon it, I don't remember but I do know it has been decades since I first heard this version of the tale and it has stuck with me since.

More to follow...

Braun Tacon

Author Unknown

After the War of the Almonds, the Land of Kulumar was the richest and most powerful of all.

Its fields were bountiful and its granaries were full. Its flocks were fat and sleek. The Kulumese were proud and productive. They worked and they rejoiced in the highest standard of living known.

Sire, the Generous, surveyed all this plenty and said: "Surely a country as rich as Kulumar should provide food and housing and garments for our less fortunate. I will ask the Lawmakers to levy a tax on the workers to provide this."

And the Lawmakers, each of whom hoped one day to become Sire, levied the taxes. They then said: "Let there also be free circuses for those who do not work. And let there be soft hassocks and free food and wines for those who watch the circuses."

And the Lawmakers levied more taxes.

When the workers of Kulumar heard of the free circuses, the soft hassocks, and the food and wines, and then figured their now monstrous taxes, they said: "This is for us."

The farmers left the fields. The shepherds abandoned their flocks. The weavers laid down their shuttles. The blacksmiths cooled their forges. All the Kulumese were watching the free circuses.

Plenty turned to scarcity. No longer was there abundant food. Garments were hard to come by. The Kulumese did not even have camel chips to heat their tents.

Prices rose and rose. And the Lawmakers raised taxes again and again. (It was the only thing they knew how to do.)

Misery and gloom replaced joy and pride.

And Sire, the Generous, who was well intentioned, went to the Wise Man of the Mountain and said: "Wise One, I have tried to give the good life to my people, but they no longer want to work. Food and goods are scarce. Prices are outrageous. Taxes are even more so. Give me a solution."

And the Wise Man of the Mountain replied in Kulumese: "TANSTAAFL."

Which means: "There Ain't No Such Thing As A Free Lunch."

10:55 am edt 

Sunday, October 4, 2009

Airventure 2009


If you like aviation, you'll appreciate the video linked below.

Airventure 2009 in 5 minutes.  Worth the watch.

Killer Music track, "All These Things That I've Done", by the Killers of course.

More to follow...

Braun Tacon

3:59 pm edt 

Saturday, September 19, 2009

Avast me Matey's and take special heed...Today be September the 19th!

Today is International Talk Like a Pirate Day.

Those that know me personally are aware that for years I was a Pirate, but I've since  retired.

But today is the one day each year when all young puppies and Sapsuckers can come out of their retirement and express their true muse without raising significant suspicion about the state of their sanity.

So empty your bilges and hoist the Mainsail.  They day be already half-gone for both Swabbies and Captains alike.  Speak with the siren voice of a Mermaid, or babble like a Parrot but be quick...for the hour of Midnight soon approaches!

More to follow...

Braun Tacon
2:46 pm edt 

Saturday, September 12, 2009

ITIL Should Not be Hard.

A Position Paper on the topic of ITIL implementation.

Abstract

Why is it that the transition to an ITIL based Service Delivery model is considered difficult?  Or more accurately why does it sometimes take a long time for ITIL projects to gain the required acceptance and maturity in order to deliver Business Value and ROI?

ITIL should not be hard.  If you do IT you are already doing ITIL whether you know it or not.  ITIL is just a Framework based upon a Strategy to refine and optimize all aspects of IT Service Delivery, also know as ITSM or IT Service Management.  The real question is not, "Why is implementing ITIL hard?", but rather the real question is, "How well  are you implementing ITIL"?

ITIL Should Not be Hard

More to follow...

Braun Tacon
7:11 pm edt 

Friday, September 11, 2009

Lest we forget...

September 11th, 2001

May we never forget the 2996 souls from around the globe who perished that bright sunny morning 8 years ago today.

RIP,

More to follow...

Braun Tacon
1:55 pm edt 

Thursday, September 3, 2009

One Hundred and Fifty years ago yesterday...

Telegraphs Ran on Electric Air in Crazy 1859 Magnetic Storm

Crazy man, crazy....

Mother Nature Rules...

More to follow

Braun Tacon
7:36 pm edt 

2010.07.01 | 2010.06.01 | 2010.05.01 | 2010.04.01 | 2010.02.01 | 2010.01.01 | 2009.12.01 | 2009.11.01 | 2009.10.01 | 2009.09.01 | 2009.08.01 | 2009.07.01 | 2009.06.01 | 2009.05.01 | 2009.04.01 | 2009.03.01

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BraunsBlog...Random musings on specific topics.  The central themes will be ITIL V.3, Information Security, and other sundry ITSM topics.  That said, there are many more things in this world on which to opine, so don't be surprised if I do now and then.

About me...Braun Tacon, Portland Oregon.  Husband, father, aviator and former Air Traffic Controller with over 20 years experience in the Information Technology and IT Service Management field, the last thirteen years of which having been spent at a Fortune 500 in the Pacific Northwest. 

Professional background and certifications include Aviation Management, Education, Systems Management, Information Security and Process, Standards and Quality Management.  Always delivered with a strong focus on ITIL and similar Process Improvement Frameworks such as LEAN, SixSigma and TQM (Thank you Mr. Deming!).

Hobbies include reading, writing, and even the occasional Karaoke contest!

All opinions expressed here are mine and mine alone.

Contact me...

Questions?  Comments?  Suggestions?  You may contact me at btacon@BraunsBlog.com.

BraunsBlog - 99 and 44 one hundredth percent pure ITIL...66 one hundredth percent pure Braun

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